Useful Information

“Throughout the process of selection and transition to EQSN's Virtual platform from our dedicated hardware, they explained the pros and cons clearly, programmed the work and executed it smoothly.  We are now seeing performance and commercial benefits from the move well beyond all my initial expectations”.

Eddie Cadden, Managing Director

Pointshift.co.uk

Responsive

Many organisations claim to be responsive, including those that have automated phone systems which lead you to an overseas technician hoping to solve your problem.

Our records show that we deliver on our promise to provide a personal and efficient service.

  • 100% of technical requests or problems notified were responded to within 1 hour. 

 

  • 100% of requests were completed within 2.5 hours.

 

  • 75% of requests had commenced within 20 minutes

 

  • 88% of requests were completed to within 1 hour

 

 Sample was 100 requests in the first quarter 2010.

 

We are pleased to be able to offer testimonials from existing customers that back up our claims of fast, efficient, professional expertise in dealing with customer issues.

For more information please contact us.

“I have been working with EQSN for over a decade and highly recommend their services. The quality of their infrastructure and staff has been first rate and their commitment to service delivery ensures I will continue to utilise their services in the future.”

Steve Donaghue, Director,

K3 Managed Services

(K3 Business Technology Group)

Email: info@eqsn.net | Phone: 0845 458 3111 | Office: EQSN Ltd, Lister Pavilion, Kelvin Campus, West of Scotland Science Park, Glasgow, G20 0SP | © Copyright EQSN Ltd.