Management of hardware maintenance contracts is required for systems located in the datacentre, where physical access is severely restricted. A routine part of our work is to coordinate the various services and personnel required to address a hardware issue. In addition EQSN insures client hardware and maintains an asset register to record all the relevant details regarding equipment installation. This database ensures that engineers have to hand the unique kit identifiers, serial numbers, installation dates, network wiring connections and power cord connection details to carry out their work efficiently. With this level of detail troubleshooting becomes faster and more accurate.
Hardware is monitored and alarmed with alerts raised to us and your nominated personnel with agreed response activities and escalation procedures.
To have your hardware supported and not just receive a phone call saying "it's Bust" then contact us;